Refund policy

Returns 

We accept returns within 14 days of delivery. To be eligible, items must be unused and in their original packaging.

To initiate a return, contact us at shopsniche@gmail.com with your order number and reason for return. Once approved, we'll provide return instructions. Please do not send items back without prior approval.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Refunds 

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method.

Damaged or Defective Items 

If your item arrived damaged or defective, contact us within 48 hours of delivery with photos. We'll offer a replacement or full refund — no return required.

Lost or Stolen Packages 

We are not responsible for lost or stolen packages confirmed as delivered by the carrier. Please contact your local post office or file a claim with the carrier.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards, or digital products.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.